There are times when our equipment requires that a Pannier service technician make on-site repairs. Our technicians are available 24 hours a day, 7 days a week to answer your questions and, if necessary, make a service visit. Our goal is to respond to every service request within 24 hours. We have a 24-hour answering service that will immediately direct your request to the service technician on call.
When a service request is received, a Pannier technician will attempt to help you solve the problem over the telephone. If the repair is minor and parts are required, they can be shipped for next day delivery and our technicians will help you through every step of the replacement process. Our telephone service is free to you all the time; you only pay for parts.